MAD JAW PRIVACY POLICY

Last Updated: May 3, 2025

1. INTRODUCTION

Mad Jaw, Inc. ("Mad Jaw," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered receptionist services, visit our website at madjaw.com, or interact with us in any way.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, business address, and other similar contact information.

Account Information: Username, password, account preferences, and other information needed to manage your account.

Payment Information: Credit card numbers, bank account and routing numbers, billing addresses, and other payment details (processed through secure third-party payment processors).

Voice Data: Audio recordings of phone calls handled by our AI receptionist, transcripts of these calls, and related metadata.

Usage Information: How you interact with our services, including features used, preferences, and settings.

Business Information: Information about your business, industry, number of employees, and other relevant details.

Client Information: Information about your clients that may be captured during interactions with our AI receptionist.

2.2 Non-Personal Information

We may also collect non-personal information, including:

Device Information: Browser type, operating system, IP address, and other technical information about the devices you use to access our services.

Usage Data: Pages visited, features used, time spent on pages, click paths, and similar information.

Aggregated Data: Statistical information derived from personal information that does not identify any individual.

3. HOW WE COLLECT INFORMATION

We collect information through various methods, including:

3.1 Direct Collection

When you register for our services or create an account

When you provide information through our website forms

When you communicate with us via email, phone, or other channels

When you make payments for our services

When our AI receptionist handles calls on your behalf

3.2 Automatic Collection

Through cookies and similar tracking technologies on our website

Through server logs and analytics tools

Through our AI receptionist's voice processing systems

3.3 From Third Parties

Service providers who assist us in providing and improving our services

Business partners with whom we offer co-branded services or joint marketing activities

Publicly available sources

4. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

4.1 Providing and Improving Our Services

Delivering the AI receptionist services you've requested

Processing and completing transactions

Managing your account and preferences

Enhancing and improving our services

Training and improving our AI models to improve response quality

Developing new features and services

4.2 Communications

Responding to your inquiries, requests, or feedback

Sending service-related announcements and notifications

Providing customer support and technical assistance

Sending marketing communications (subject to your preferences)

4.3 Analytics and Research

Analyzing usage patterns and trends

Conducting research to improve our services

Creating aggregated or de-identified data sets for business purposes

4.4 Legal and Security Purposes

Complying with legal obligations

Enforcing our terms of service

Detecting and preventing fraud, security breaches, or other harmful activities

Protecting our rights, property, and safety, as well as the rights, property, and safety of our users or others

5. VOICE DATA PROCESSING

Since our primary service is an AI-powered receptionist, we collect and process voice data, which requires special attention:

5.1 Voice Recording and Processing

Our AI receptionist records and processes voice calls to provide our services. Call recordings may be reviewed by our systems to improve service quality, train our AI, and ensure accurate transcription. We create and store transcripts of calls for reference and analysis.

5.2 Notification of Recording

It is your responsibility to ensure that callers to your business are aware that they are interacting with an AI receptionist and that calls may be recorded.

5.3 Retention of Voice Data

We retain voice recordings and transcripts for a period necessary to fulfill the purposes outlined in this Privacy Policy, typically for 12 months unless you request an alternative retention period. You can request deletion of specific voice recordings or transcripts through your account settings or by contacting our support team.

5.4 Access to Voice Data

You can access recordings and transcripts of calls handled by your AI receptionist through your account dashboard.

Our employees may access voice data for troubleshooting, quality assurance, and customer support purposes, subject to strict confidentiality requirements.

6. DATA SHARING AND DISCLOSURE

We may share your information with third parties in the following circumstances:

6.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Cloud hosting and storage providers

Payment processors

Analytics providers

Customer support tools

AI and machine learning infrastructure providers

These service providers are only permitted to use your information to help us provide our services and are bound by confidentiality obligations.

6.2 Business Transfers

If Mad Jaw is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you if your information becomes subject to a different privacy policy.

6.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government requests).

6.4 Protection of Rights

We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, enforce our terms of service, investigate fraud, or protect the safety of our users or others.

6.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6.6 De-identified or Aggregated Data

We may share de-identified or aggregated information that cannot reasonably be used to identify you with third parties for various purposes, including data analytics, research, and service improvement.

7. DATA SECURITY

We implement reasonable and appropriate security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit and at rest

Access controls and authentication requirements

Regular security assessments and audits

Employee training on privacy and security practices

Secure data storage on protected servers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

8. DATA RETENTION

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you

Whether there is a legal obligation to which we are subject

Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When we no longer need your information, we will securely delete or anonymize it.

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

9.1 Access and Information

You have the right to request information about the personal data we hold about you, including categories of data, purposes of processing, and third parties with whom we share data.

9.2 Correction

You have the right to request that we correct inaccurate or incomplete information about you.

9.3 Deletion

You have the right to request the deletion of your personal information in certain circumstances, subject to legal requirements that may require us to retain certain information.

9.4 Data Portability

You have the right to receive a copy of your personal information in a structured, machine-readable format and to request that we transfer this information to another service provider where technically feasible.

9.5 Objection and Restriction

You have the right to object to or request restriction of certain processing of your personal information.

9.6 Consent Withdrawal

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

9.7 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] or through the contact information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

10. CHILDREN'S PRIVACY

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as quickly as possible.

11. INTERNATIONAL DATA TRANSFERS

Mad Jaw is based in the United States, and we process and store information on servers located in the United States. If you are located outside the United States, your information may be transferred to, stored, and processed in a country different from your country of residence, including the United States, where data protection laws may be different.

By using our services, you consent to the transfer of your information to the United States and other countries where Mad Jaw operates.

12. COOKIES AND TRACKING TECHNOLOGIES

12.1 Cookies

We use cookies and similar tracking technologies to collect information about your activity, browser, and device. Cookies are small data files stored on your device that help us improve our services and your experience, see which areas and features of our services are popular, and count visits.

12.2 Types of Cookies We Use

Essential Cookies: Required for the operation of our website and services

Analytical Cookies: Help us understand how users interact with our website

Functional Cookies: Allow us to remember your preferences and settings

Marketing Cookies: Used to track visitors across websites to enable targeted advertising

12.3 Your Choices

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our services.

13. DO NOT TRACK

Some browsers have "Do Not Track" features that let you tell websites that you do not want to have your online activities tracked. We currently do not respond to "Do Not Track" signals because there is no common industry standard for their implementation.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website and update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.